Know What Your Account Records Cover
We collect account details such as your name, phone number, login activity, verification results and support messages so we can create access, protect the account and respond when a wallet status needs checking. Payment records can include a DANA, OVO, GoPay or QRIS reference, along with
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bank transfer or virtual account details supplied during a transaction. We use these records to match activity, investigate errors and confirm requested account actions; we do not ask for a wallet password. Device data, browser type, IP address and cookie choices help us detect unusual sign-ins
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and keep the account session working on your phone. We retain records only for operational, dispute, security or legal needs, then remove or anonymise them according to our retention process. If access is discussed, it depends on local law. You can contact us through the account
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support route to ask what we hold, correct an entry, or request a permitted change.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.